Western Mutual Insurance Group Review

When you think of an insurance company, you normally think of a place where you can take care of all your insurance needs. However, there are companies that specialize in only one type of coverage. What is a specialist? Perhaps a good definition would be “someone who does only one thing and does it well.” Such is the case for Western Mutual Insurance Group, which specializes in providing homeowner’s insurance to preferred homeowners in the Southwestern United States.

Western Mutual Insurance Group was founded in 1942. It is a mutual insurance company meaning it is owned by its policyholders. The company headquarters is located in Irvine, California. Affiliated companies include Western Mutual Insurance Company, Residence Mutual Insurance Company, and Arizona Home Insurance Company. Western Mutual writes property and casualty insurance in the Southwestern U.S. in the states of Arizona, California, Colorado, New Mexico, Nevada, Texas, and Utah. Other company locations include Calabasas, CA, and Phoenix, AZ, as well as claims offices based in the company’s states of operation.

Financial Stability Ratings

An important factor in judging the performance of any insurance company is its financial stability. The financial performance of a company can be a good indicator of its solvency and in its ability to pay creditors and meet any and all financial obligations as well as an indicator of future performance. A. M. Best insurance rating organization gave Western Mutual Insurance Group its “A+” Superior rating.

A 2012 financial analysis report published by Standard Analytical Service, Inc. found Western Mutual Insurance Group compared favorably with 25 of the largest Unites States Property and Casualty Insurance Companies. Western Mutual has also been frequently listed on Ward’s Top 50 list, including most recently in 2018 and 2019.

Customer Service Ratings

While companies have no obligation to become accredited with the Better Business Bureau, it is a good measure to judge a company’s responsiveness to reviewing and resolving customer complaints. Western Mutual Insurance Group is accredited with the BBB since 1998 and has an “A+” rating. The company has a 1.17 star out of 5-star composite score rating based on 14 total customer complaints and 12 total customer reviews.

A study by the California Department of Insurance ranked subsidiary company, Residence Mutual, #1 in the state of California for the lowest number of justified consumer complaints for the years of 2010-2012. 

Customer Reviews

A true measure of an insurance company’s performance is how its customers rate its service. A Yelp listing of customer reviews has a list of both positive reviews and negative reviews of Western Mutual Insurance Group. Of the 88 reviews listed: 41 were 5-star ratings (the highest rating possible; there was 1 4-star rating; 2 2-star ratings; and the rest were 1-star ratings. Nearly half of the customer reviews listed were 5-star ratings, which speaks well of the customer service response of the company to complaints. One other customer rating site gives Western Mutual 3.50 out of 5 stars based on 13 customer reviews. The highest ratings were for cost and billing while the lowest rating was in claims service.

Western Mutual is a regional carrier in the Southwestern U.S. with a niche market in offering affordable homeowner’s insurance to customers with low risk. The full list of insurance products offered according to the company website includes:

• Homeowners’ Insurance
• Homeowners’ Earthquake Insurance
• Condominium Insurance
• Flood Insurance
• Landlord Insurance

Pros

If you live in the Southwestern United States, you may be able to save substantially on your homeowner’s insurance premium through Western Mutual Insurance Group, provided you are deemed low risk by the company. Western Mutual has strong customer service and financial strength ratings. The company advertises as having “quality home insurance at a fair, direct rate.” If you think you qualify for a preferred homeowner’s rate, you can receive a quote directly from the Western Mutual Insurance Group website.

Cons

Coverage is only available in Arizona, California, Colorado, New Mexico, Nevada, Texas, and Utah. The company specializes in homeowner’s insurance and if you are looking for other lines of coverage, you will have to find this elsewhere.

Contact Information

To learn more about the insurance products offered by Western Mutual, you can visit the Western Mutual Insurance Group website or call 1-800-234-2103.